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Hi, I'm Maria!
- Customer Success Professional;
- Team Lead focusing on efficient processes and productivity;
- Community Builder: I host and organize professional events.
About Me
About Me
My mission is to increase revenue by leading customer retention and upselling a product.
What is Customer Success and why it is important
Customer Success is a chameleon, you might know it already as key account or client relationship management. This role excites me because it allows me to create strong, lasting relationships with customers AND have a business impact on revenue - and I can scale these relationships by using frameworks and playbooks!
Let's Talk
How do you get the value from implementing Customer Success
1. SOLID REVENUE
make sure you retain your customers
2. EMPOWERING SALES
grow customer revenue first, and then using those insights to acquire new business more efficiently
3. UPSELL and CROSS SELL
search and fill opportunities for bringing extra value to your customers
4. PREDICTABLE RENEWALS
make it smooth, clear and on terms that are good for you
5. MANAGE CUSTOMER EXPECTATIONS
- product adoption,
- support tickets,
- the voice of the customer and its effect to product development
6. UNDERSTANDING OF CUSTOMER CHURN
why they leave if they leave
How can I help you?
MY NEXT CAREER OPPORTUNITY
As my next step, I am interested in gaining experience as an Enterprise CSM - long-term integrations, complex deployments involving multiple stakeholders, strategizing the processes and outcomes we deliver to our clients.
CONSULTING
FOR SEED / A-SERIES STARTUPS
Review and recommendations for existing Sales, Post Sales, Account Management and Customer Success practices that you already have in place.
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